Refund Policy
1. General Refund Terms
Merit Sparrow Study Abroad Consultancy (“Merit Sparrow,” “we,” “us,” or “our”) maintains a transparent refund policy to ensure clarity and fairness in all transactions. By engaging with our services, you agree to the terms outlined in this Refund Policy.- Refund requests will be entertained only before the commencement of the admission process.
- Once the admission process has begun, no refunds shall be issued under any circumstances.
- The admission process is considered initiated once Merit Sparrow has begun profiling, university shortlisting, or application submission on behalf of the student.
2. Partial Refund Eligibility
If a student does not secure admission to any university, they are eligible for the following:- A 70% refund of the total amount paid, excluding any non-refundable processing fees.
- Alternatively, the student may opt for a free next intake application without incurring additional charges.
3. Non-Refundable Services
The following services and fees are strictly non-refundable, regardless of application outcome:- Any third-party service costs, including but not limited to:
- Language Learning Platforms (e.g., Babble+ for German language learning)
- Exam Preparation Platforms (e.g., Magoosh for IELTS, TOEFL, GRE)
- Loan and Scholarship Assistance Services (WeMakeScholars)
- Visa Mock Interview Platforms
- Preptical IELTS Mock Tests
- Processing fees, administrative charges, and consultation fees.
- Fees paid to third-party institutions, government agencies, or embassies for application processing.
4. Refund Processing Time
- Approved refunds will be processed within 30 business days from the date of approval.
- Refunds will be credited via the original payment method or an alternative method agreed upon by both parties.
- Any bank charges, transaction fees, or currency exchange fees incurred during the refund process will be deducted from the refundable amount.
5. How to Request a Refund
To request a refund, students must:- Submit a written refund request via email to info@meritsparrow.com.
- Provide proof of payment and details of services availed.
- Specify the reason for the refund request.